Hello Skin Privacy Policy

1. Introduction

Hello Skin Clinic is committed to protecting your privacy and handling your personal data with care and transparency. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR).

 

2. What Information We Collect

We may collect and process the following personal information when you enquire, book an appointment, or use our services:

• • Full name
    
  • Date of birth
    
  • Email address
    
  • Phone number
    
  • Medical history relevant to treatment
    
  • Photographs for treatment planning and results tracking (with your consent)
    
  • Payment and billing details
    
  • Communication preferences
    

 

3. How We Use Your Information

We use your information for the following purposes:

• • To provide you with aesthetic, wellness, and clinical treatments
    
  • To communicate appointment reminders, updates, and aftercare instructions
    
  • To personalise your consultation and care
    
  • To process payments and invoices
    
  • For internal record-keeping and legal compliance
    
  • For marketing purposes, only where you have given explicit consent
    

 

4. Sharing Your Information

We do not sell or share your personal information with third parties for marketing purposes. However, your data may be shared with trusted providers (e.g., booking systems, payment processors) under strict confidentiality, solely to provide clinic services.

 

5. Data Retention

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal or medical obligations. Typically, medical records are retained for a minimum of 7 years, as required by UK clinical regulations.

 

6. Your Rights

Under UK GDPR, you have the right to:

• • Access the personal data we hold about you
    
  • Request correction of inaccurate data
    
  • Request erasure of your data (where applicable)
    
  • Object to or restrict certain data processing
    
  • Withdraw your consent at any time (where applicable)
    

To exercise any of these rights, contact us at: info@helloskinclinic.com.

 

7. Security of Your Information

We take data protection seriously and implement appropriate security measures, including encrypted storage, secure booking systems, and staff confidentiality agreements, to safeguard your personal information.

 

8. Cookies and Website Usage

Our website may use cookies to enhance your browsing experience. You can manage or disable cookies via your browser settings. For more information, see our Cookie Policy.

 

9. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and where appropriate, you will be notified by email.

 

10. Contact Us

If you have any questions or concerns about how we handle your data, please get in touch:

 Email: info@helloskinclinic.com
 Phone: 07539 017233

 Address: 21 Sheepcote Street, Birmingham, B16 8AB, UK

 

This policy was last updated 29/09/2025