Effective Date: 1st December, 2024.
At Hello Skin Clinic (“we,” “our,” or “us”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, services, or communicate with us. By accessing our website or using our services, you agree to the terms of this policy.
1. Information We Collect
We collect personal information that is necessary for providing our services and improving your experience. The types of personal data we may collect include:
• Personal Identification Information: Name, email address, phone number, postal address.
• Payment Information: Credit/debit card details or other payment methods used for transactions.
• Usage Data: Information about how you interact with our website, such as IP addresses, browsing behavior, and device information.
• Service Information: If applicable, details about your treatments, preferences, and specific requests at Hello Skin Clinic.
2. How We Use Your Information
We use your personal information for the following purposes:
• To provide and manage the services you request (e.g., booking treatments, consultations).
• To process transactions and payments securely.
• To communicate with you regarding your bookings, account, or service inquiries.
• To improve our website and services by analyzing usage patterns.
• To send promotional emails or offers (only if you have consented to receive them).
• To comply with legal and regulatory obligations.
3. Legal Basis for Processing Your Information
We process your personal information based on the following legal grounds:
• Contractual necessity: When processing is required to fulfill a contract with you, such as completing a treatment or booking.
• Legitimate interests: To improve our services and offer you a better experience.
• Consent: When you provide explicit consent to receive marketing materials or specific services.
• Legal obligation: To comply with applicable laws and regulations.
4. How We Protect Your Data
We take the protection of your personal data seriously and use appropriate technical and organizational measures to safeguard it, including:
• Encryption of sensitive information such as payment details during transmission.
• Secure storage of personal data in password-protected and encrypted systems.
• Access control to ensure that only authorized personnel can access your data.
While we take reasonable measures to protect your information, no method of transmission or electronic storage is 100% secure. As a result, we cannot guarantee the absolute security of your data.
5. How We Share Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties under the following circumstances:
• Service providers: We may share your information with third-party companies that help us process payments, book treatments, or manage communications (e.g., payment processors).
• Legal obligations: We may disclose your information to comply with legal requirements, regulations, or a court order.
• Business transfers: If Hello Skin Clinic is sold, merged, or otherwise transferred, your information may be part of the transferred assets.
We ensure that third-party service providers maintain appropriate privacy protections for your data.
6. Your Rights Regarding Your Personal Information
Under data protection laws, you have several rights regarding your personal data. These include:
• Right to access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete information.
• Right to erasure: You can request that we delete your personal data, subject to certain conditions.
• Right to restriction of processing: You can request that we limit how we process your personal data in certain circumstances.
• Right to object: You can object to the processing of your data for marketing or legitimate interest purposes.
• Right to data portability: You can request a copy of your data in a structured, commonly used format for transfer to another service provider.
To exercise any of these rights, please contact us using the contact information provided below.
7. Cookies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us understand how you interact with our site. This enables us to improve functionality, analyze traffic, and provide personalized content and advertisements.
You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website.
8. Retention of Data
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
9. International Transfers
If your personal data is transferred outside the UK or the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
10. Children’s Privacy
Our services are not intended for individuals under the age of 16, and we do not knowingly collect or process personal data from children. If we discover that we have inadvertently collected personal data from a child under the age of 16, we will take steps to delete that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any updates will be posted on this page with an updated “Effective Date.” We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your data protection rights, please contact us at:
Hello Skin Clinic
Clinic Address: 21 Sheepcote Street. B16 8AB
Clinic Email: info@helloskinclinic.com
Clinic Phone Number: 00447539017233