PRIVACY POLICY
Hello Skin Clinic Aesthetics Ltd
Last updated: March 2026
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WHO WE ARE
Hello Skin Clinic Aesthetics Ltd (“we”, “us”, “our”) is the data controller responsible for your personal data. We are a registered aesthetics and wellness clinic based in Birmingham, UK.
Registered company name: Hello Skin Clinic Aesthetics Ltd
Clinic address: 21 Sheepcote Street, King Edwards Wharf, Birmingham, B16 8AB
Email: info@helloskinclinic.com
Phone: 0121 714 0999
By using our website, booking a treatment, or contacting us in any way, you agree to the collection and use of your information in accordance with this policy.
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WHAT DATA WE COLLECT
We may collect and process the following personal data:
Identity data — full name, date of birth, gender
Contact data — email address, phone number, home address
Health and medical data — medical history, medications, allergies, contraindications, treatment records, before and after photographs (this is special category data under UK GDPR)
Financial data — payment card details (processed securely; we do not store full card numbers)
Technical data — IP address, browser type, device information, cookies
Usage data — how you interact with our website
Marketing data — your preferences for receiving marketing from us
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HOW WE COLLECT YOUR DATA
We collect your data when you:
– Book an appointment online, by phone, or via WhatsApp
– Complete a consultation or medical intake form
– Receive a treatment at our clinic
– Contact us by email, phone, or social media
– Subscribe to our newsletter or marketing communications
– Complete a feedback or review form
– Browse our website (via cookies and analytics tools)
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HOW WE USE YOUR DATA
We use your personal data for the following purposes:
1. To provide clinical and aesthetic treatment services
2. To manage your appointments and booking history
3. To maintain your clinical records and treatment history
4. To contact you about your appointments, including reminders and aftercare
5. To process payments
6. To send you marketing communications where you have given consent (you can opt out at any time)
7. To comply with our legal and regulatory obligations
8. To improve our website and services
The legal bases we rely on under UK GDPR are:
– Contract — to fulfil your booking and treatment
– Legitimate interests — to manage our business and communicate with clients
– Legal obligation — to maintain clinical records as required
– Explicit consent — for special category health data and for marketing
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HOW WE STORE YOUR DATA
Your personal data is stored securely on password-protected computer systems with controlled access. Only authorised members of our clinical and administrative team can access client records.
We take reasonable and appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.
We will retain your personal data for as long as is necessary to fulfil the purposes it was collected for, and to comply with any legal, regulatory, or professional obligations. Clinical and medical records are typically retained for a minimum of 8 years in line with UK healthcare guidance.
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SHARING YOUR DATA
We do not sell your personal data to third parties.
We may share your data with:
– Booking and clinic management systems used to operate our services
– Payment processors to handle transactions securely
– IT and software providers who support our systems (subject to data processing agreements)
– Regulatory or legal authorities where required by law
Any third party we share data with is required to handle it in accordance with UK GDPR and our data protection standards.
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MARKETING
With your consent, we may contact you about our treatments, offers, and clinic news by email, SMS, or WhatsApp.
You can withdraw your consent at any time by:
– Clicking the unsubscribe link in any email we send
– Contacting us at info@helloskinclinic.com
– Messaging us on 0121 714 0999
Withdrawing consent will not affect the lawfulness of any processing carried out before you withdrew it.
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YOUR DATA PROTECTION RIGHTS
Under UK GDPR, you have the following rights:
The right to access — you can request a copy of the personal data we hold about you.
The right to rectification — you can ask us to correct any inaccurate or incomplete data.
The right to erasure — you can ask us to delete your data in certain circumstances. Note: we may need to retain clinical records for legal or regulatory reasons.
The right to restrict processing — you can ask us to limit how we use your data in certain situations.
The right to object — you can object to us processing your data for direct marketing at any time.
The right to data portability — you can request that we transfer your data to you or another organisation in a structured, commonly used format.
Rights related to automated decision-making — we do not use automated decision-making or profiling.
To exercise any of these rights, please contact us at:
Email: info@helloskinclinic.com
Phone: 0121 714 0999
Post: Hello Skin Clinic Aesthetics Ltd, 21 Sheepcote Street, Birmingham, B16 8AB
We will respond to all requests within one calendar month.
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COOKIES
Cookies are small text files placed on your device when you visit our website. We use cookies to:
– Keep our website functioning correctly
– Understand how visitors use our site (analytics)
– Deliver relevant advertising (where applicable)
You can control and manage cookies through your browser settings. Disabling cookies may affect the functionality of some parts of our website.
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THIRD-PARTY WEBSITES
Our website may contain links to other websites. This privacy policy applies only to helloskinclinic.com. We are not responsible for the privacy practices of any third-party websites you visit via links from our site.
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HOW TO MAKE A COMPLAINT
If you believe we have not handled your data correctly, you have the right to make a complaint to the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns before you contact the ICO. Please reach out to us first at info@helloskinclinic.com.
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CHANGES TO THIS POLICY
We review this privacy policy regularly. Any updates will be posted on this page with a revised date at the top. We encourage you to check back periodically.
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CONTACT US
Hello Skin Clinic Aesthetics Ltd
21 Sheepcote Street, King Edwards Wharf
Birmingham, B16 8AB
Email: info@helloskinclinic.com
Phone: 0121 714 0999