TERMS AND CONDITIONS OF BUSINESS
Hello Skin Clinic Aesthetics Ltd
Last updated: March 2026
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PLEASE READ THESE TERMS CAREFULLY BEFORE BOOKING
By booking an appointment with Hello Skin Clinic Aesthetics Ltd — whether online, by phone, by email, or via WhatsApp — you confirm that you have read, understood, and agreed to these Terms and Conditions.
The terms “client” and “patient” are used interchangeably throughout this document.
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1. ABOUT US
Hello Skin Clinic Aesthetics Ltd is a registered aesthetics and wellness clinic based in Birmingham, UK.
Registered company name: Hello Skin Clinic Aesthetics Ltd
Clinic address: 21 Sheepcote Street, King Edwards Wharf, Birmingham, B16 8AB
Email: info@helloskinclinic.com
Phone: 0121 714 0999
Opening hours: Monday to Saturday, 10:00am – 6:00pm
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2. BOOKING AND DEPOSITS
A deposit is required to secure all appointments at Hello Skin Clinic Aesthetics Ltd. The deposit amount will be confirmed at the time of booking.
Your deposit goes towards the cost of your treatment on the day.
By paying a deposit, you confirm that you have read and accepted these Terms and Conditions.
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3. CANCELLATION, RESCHEDULING, AND NO-SHOW POLICY
We reserve time and clinical resources specifically for each appointment. Late cancellations and no-shows directly impact our practitioners and other clients who could have taken that slot.
3.1 Cancellations or rescheduling with more than 24 hours’ notice
If you cancel or reschedule your appointment with more than 24 hours’ notice, your deposit will be transferred in full to your new appointment date. No deposit will be lost.
3.2 Cancellations or rescheduling within 24 hours
If you cancel or reschedule your appointment with less than 24 hours’ notice, your deposit is non-refundable as a cash payment.
However, your deposit will not be lost entirely. It will be held on file and can be used as credit towards any future treatment booked at Hello Skin Clinic Aesthetics Ltd. This credit is valid for 6 months from the original appointment date.
3.3 Non-attendance (no-show)
If you do not attend your appointment and do not contact us in advance, your deposit will be forfeited in full and cannot be transferred or credited.
3.4 How to cancel or reschedule
Please contact us as soon as possible by:
– Phone: 0121 714 0999
– Email: info@helloskinclinic.com
– WhatsApp: 07539 017 233
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4. LATENESS POLICY
We ask all clients to arrive on time for their appointments. If you are running late, please contact us as soon as possible.
Clients arriving more than 15 minutes late may have their appointment shortened or rescheduled, at the clinic’s discretion. The full appointment fee will still apply.
In the event of significant lateness that prevents treatment from proceeding safely, the deposit will not be refunded.
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5. MEDICAL SUITABILITY AND RIGHT TO REFUSE TREATMENT
All treatments are subject to a clinical assessment and consultation. Hello Skin Clinic Aesthetics Ltd reserves the right to refuse or discontinue treatment at any time if:
– A client is found to be medically unsuitable or contraindicated for a treatment
– The practitioner determines that treatment is not in the client’s best interests
– Accurate and complete medical information has not been provided
Where a consultation has taken place but treatment is declined on clinical grounds, the consultation time and expertise provided is still chargeable.
Clients are responsible for providing full and accurate medical history, including any medications, allergies, previous treatments, and changes to their health, at every appointment. Hello Skin Clinic Aesthetics Ltd accepts no liability for adverse outcomes resulting from incomplete or withheld information.
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6. OUTCOMES AND RESULTS
Aesthetic treatments produce results that vary between individuals. Outcomes are influenced by factors including anatomy, skin type, lifestyle, age, and individual healing response.
Hello Skin Clinic Aesthetics Ltd does not guarantee any specific result or outcome from any treatment. No representation made by any member of staff, verbally or in writing, constitutes a guarantee of outcome.
Refunds will not be issued on the basis of dissatisfaction with results where treatment has been carried out correctly and all known risks and side effects have been communicated in advance.
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7. PRICING AND PAYMENTS
Treatment prices are as listed on our website and in clinic at the time of booking. We reserve the right to update our prices. Where a price has been quoted in writing, this will be honoured for 3 months from the date of the quote.
Payment is accepted by card or bank transfer. Please confirm your preferred payment method at the time of booking.
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8. MINIMUM AGE
Hello Skin Clinic Aesthetics Ltd does not provide cosmetic injectable treatments to anyone under the age of 18. For all other treatments, the minimum age is 18 unless otherwise stated. Valid photo identification may be requested.
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9. PHOTO AND VIDEO CONSENT
Before and after photographs and videos may be taken for the purpose of monitoring treatment progress, clinical records, staff training, and promotional use. Explicit consent will be obtained before any images are used for marketing purposes.
You have the right to withdraw consent for promotional use of your images at any time by contacting us at info@helloskinclinic.com.
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10. LIABILITY
To the fullest extent permitted by law, Hello Skin Clinic Aesthetics Ltd’s liability is limited to the cost of the treatment provided.
We are not liable for:
– Indirect or consequential losses
– Loss of earnings
– Outcomes that fall within the accepted range of clinical variation
Nothing in these terms excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
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11. COMPLAINTS
If you are unhappy with any aspect of your experience, please contact us as soon as possible so we can address your concerns:
Email: info@helloskinclinic.com
Phone: 0121 714 0999
We take all feedback seriously and aim to respond to all complaints within 5 working days.
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12. CHANGES TO THESE TERMS
We review these Terms and Conditions regularly. The most current version will always be available on our website. Continued use of our services constitutes acceptance of the updated terms.
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13. GOVERNING LAW
These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
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CONTACT US
Hello Skin Clinic Aesthetics Ltd
21 Sheepcote Street, King Edwards Wharf
Birmingham, B16 8AB
Email: info@helloskinclinic.com
Phone: 0121 714 0999
WhatsApp: 07539 017 233