CANCELLATION, RESCHEDULING & DEPOSIT POLICY
Hello Skin Clinic Aesthetics Ltd
Last updated: March 2026
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WE VALUE YOUR TIME. PLEASE RESPECT OURS.
When you book an appointment at Hello Skin Clinic Aesthetics Ltd, we set aside a practitioner, a treatment room, and clinical resources specifically for you. Late cancellations and no-shows mean that time cannot be offered to another client.
This policy exists to be fair to everyone — our clients, our team, and our clinic.
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DEPOSITS
A deposit is required to secure all bookings. The deposit amount will be confirmed when you book.
Your deposit is counted as part of your treatment cost. When you attend your appointment, it comes straight off what you owe on the day.
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IF YOU NEED TO CANCEL OR RESCHEDULE
More than 24 hours before your appointment
No problem at all. Contact us and we will move your deposit over to your new booking date. Nothing is lost.
Within 24 hours of your appointment
Your deposit cannot be refunded as cash. However, it is not lost. Your deposit will be held on file as clinic credit and can be used towards any future treatment at Hello Skin Clinic Aesthetics Ltd.
Your credit is valid for 6 months from the date of your original appointment.
If you do not use your credit within 6 months, it will expire.
If you do not attend and do not contact us
If you do not show up and do not let us know in advance, your deposit will be forfeited in full. It cannot be transferred or used as credit.
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HOW TO CANCEL OR RESCHEDULE
Please contact us as early as possible. The sooner you let us know, the more likely we are to fill your slot and the easier it is for everyone.
Phone: 0121 714 0999
Email: info@helloskinclinic.com
WhatsApp: 07539 017 233
We are available Monday to Saturday, 10:00am – 6:00pm. If you contact us outside of these hours, please leave a message and we will get back to you as soon as we open.
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SUMMARY TABLE
Situation | What happens to your deposit?
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Cancel / reschedule 24+ hours before | Transferred to your new booking date
Cancel / reschedule within 24 hours | Non-refundable — held as 6-month credit towards any treatment
No-show (no contact made) | Forfeited in full
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QUESTIONS?
If you are unsure about your booking or need to discuss your situation, just get in touch. We are always happy to help where we can.
Hello Skin Clinic Aesthetics Ltd
21 Sheepcote Street, King Edwards Wharf
Birmingham, B16 8AB
Email: info@helloskinclinic.com
Phone: 0121 714 0999
WhatsApp: 07539 017 233
Opening hours: Monday – Saturday, 10:00am – 6:00pm